Refund policy
Last Updated: 4/10/2026
At Amavel Aura, we are dedicated to delivering high-quality skincare products designed to meet your expectations. Your satisfaction is important to us, and we strive to ensure a smooth and trustworthy shopping experience.
1. Eligibility for Returns & Refunds
You may request a return or refund under the following circumstances:
- The product did not meet your expectations
- The product was not suitable for your skin
- You received a damaged, defective, or incorrect item
All requests must be submitted within 3–5 days of delivery.
2. Return & Refund Process
To initiate a return or refund:
- Contact our support team with your order details
- Provide a brief explanation of the issue
- Our team will review your request
- If approved, we will arrange the return process
- Once the product is received, your refund will be processed accordingly
3. Refund Method & Timeline
- Refunds will be issued through the original payment method used at checkout
- Please allow 5–10 business days for the refund to be completed after approval
4. Policy Guidelines
To maintain fairness and service quality:
- Each request is evaluated on a case-by-case basis
- Returned items should be in reasonable condition
- We reserve the right to decline requests in cases of misuse or excessive claims
5. Shipping & Handling
- Return arrangements will be guided by our team after approval
- Original shipping charges are non-refundable, unless the issue is caused by our error
6. Contact Information
If you have any questions or would like to request a return or refund, please contact us:
Email: amavelaura@gmail.com
WhatsApp: +92 346 292 5619
Location: Karachi, Pakistan
Please include:
- Your order number
- A description of the issue
- Supporting images (if applicable)
7. Final Note
At Amavel Aura, we value your trust and confidence. If your experience does not meet expectations, our team is here to assist you and ensure a fair and satisfactory resolution.